Office 365 Login Issues
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The following guides are if you have setup your school/work account on your device
Removing your old Office 365 Account on an Android Phone or Tablet
Step 1: Open your phone's settings app.
Step 2: Tap Accounts. If you don't see 'Accounts', tap Users and accounts.
Step 3: Tap the account that you want to remove Remove account.
Removing your old Office 365 Account on an Apple Phone or Tablet
Step 1: Tap on Settings.
Step 2: Scroll to and tap on Accounts & Passwords
Step 3: Tap on the account that you want to delete
Step 4: Tap the Delete Account button that appears at the bottom of the screen. Make sure you scroll to the bottom of the window to look for this Delete Account button.
How to disconnect your old OneDrive and connect your new one
Step 1: Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
Step 2: Select More > Settings.
Step 3: On the Account tab, click Unlink this PC and then Unlink account.
Step 4: Open the OneDrive app again.
Step 5: Click on Sign In
Step 6: It may recognise your old account and any personal accounts. Please ignore these.
Click on Work or school account under “Use a different account” and Continue
Step 7: Type in your School email address
Step 8: Type in your school Password – Please note, you are NOT creating a new password. Use your existing password.
Step 9: Complete the notifications of how you can use OneDrive and you are ready to use the OneDrive app.
How to disconnect your old account from Windows 10 and connect your new one
Step 1: Open Settings from the start up menu. To access this, click on the Windows button in the bottom left hand corner of the screen.
Step 2: Open the Accounts option
Step 3: In Accounts click on Access Work or School then click on the account profile Username@livechiltontrinityco.onmicrosoft.com, and finally click on Disconnect.
Step 4: Next you will need Connect your new account which IS THE SAME EMAIL ADDRESS AND PASSWORD AS BEFORE (username)@chilton-trinity.co.uk
Step 5: You will need to verify your account. Select Text, then select UK +44 and add your mobile telephone number.
Step 6: You will receive a Code to your mobile phone. Input this into the computer / laptop.
Step 7: You will need to Create a 6-digit pin code, then you need to type in your Password.
Congratulations, you have now set up your new account.
Connecting Office 365 Desktop Applications to your new account
ONLY DO THIS AFTER DISCONNECTING YOUR OLD ACCOUNT FROM YOUR WINDOWS 10 DEVICE.
Step 1: Open an Office 365 application like Word, PowerPoint, or Excel.
Step 2: Click on the user icon / profile name in the top right-hand corner.
Step 3: Your Office 365 app will likely have TWO versions of you.
Step 4: The version you want to Sign out is the one you have used at school until now, for most people in our organisation this will be your email address linked to the Chilton birds. You want to ensure you keep the account that has two letters (probably M followed by the initial of your first name).
Connecting Teams to your new account
Step 1: Open Teams
Step 2: Click on your icon profile in the top right-hand corner of the screen.
Step 3: Sign Out of Teams and close the application.
Step 4: Open Teams again and Sign In with your email address (username)@chilton-trinity.co.uk and password.
Please be aware that some files will take time to sync with the new tenant.
All previous posts with and external links will not be carried across to the new tenant, so these will need to be recreated.
Members will be reconnected in a relatively short time period, but they may not be there immediately.
Microsoft Outlook 365 App remove a profile
Step 1: Open Outlook
Step 2: In Outlook, click File > Account Settings > Manage Profiles
Step 3: Select Show Profiles.
Step 4: Select a profile, then select Remove.
If you can't start Outlook, you can also access the Show Profiles dialog by typing "outlook.exe /manageprofiles" into the windows 10 search box and pressing Enter.
Note: Outlook may warn you that deleting your profile will remove offline data. You won't lose any information stored in your Outlook Data Files (.pst) or any information stored in your online accounts, for example Outlook.com, Exchange, or Office 365 accounts.
A profile consists of accounts, data files, and settings that specify where your email messages are saved. If you no longer need an Outlook profile, you can delete it. Deleting a profile deletes all email accounts stored in that profile. Any Personal Folders Files (.pst) associated with that profile will remain on your computer, but in order to access that data, you'll have to open the Personal Folders File from within another profile. .