Chilton Trinity School

Remote Learning Support

Email/Password issue

Your email address is your school username followed

and your password is your school computer password.

If you need a password reset please email using you contact email you have used with the us, please contact reception if you need the email address changed.

Sharing a device 

If you are sharing a device and are getting issues try using the profiles feature available in the new Microsoft Edge Browser, and then using the web based version of Teams.

Sign in and create multiple profiles in Microsoft Edge

Use Teams on the web


Helpful Guide for Students

Helpful Guide for Parents and Carers


"Teams is not working" Click Here for Support

"That didn't work

We're sorry, but can't be found in the directory. Please try again later, while we try to automatically fix this for you."

If you see the above error, click on the "Click here to sign in with a different account to this site." link that appears below it

Then on the "Pick an account" menu, click on the vertical ellipsis "â‹®" (three vertical dots) next to the email address e.g

Then click "Forget"

Now Sign In with your email address and password.

The following guides are if you have setup your school/work account on your device

Removing your old Office 365 Account on an Android Phone or Tablet

Step 1: Open your phone's settings app.

Step 2: Tap Accounts. If you don't see 'Accounts', tap Users and accounts.

Step 3: Tap the account that you want to remove And then Remove account.

Removing your old Office 365 Account on an Apple Phone or Tablet

Step 1: Tap on Settings.

Step 2: Scroll to and tap on Accounts & Passwords

Step 3: Tap on the account that you want to delete

Step 4: Tap the Delete Account button that appears at the bottom of the screen. Make sure you scroll to the bottom of the window to look for this Delete Account button.

How to disconnect your old OneDrive and connect your new one

Step 1: Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.

Step 2: Select More > Settings.

Step 3: On the Account tab, click Unlink this PC and then Unlink account.

Step 4: Open the OneDrive app again.

Step 5: Click on Sign In

Step 6: It may recognise your old account and any personal accounts. Please ignore these.

Click on Work or school account under “Use a different account” and Continue

Step 7: Type in your School email address


Click Next

Step 8: Type in your school Password – Please note, you are NOT creating a new password. Use your existing password.

Step 9: Complete the notifications of how you can use OneDrive and you are ready to use the OneDrive app.

How to disconnect your old account from Windows 10 and connect your new one

Step 1: Open Settings from the start up menu. To access this, click on the Windows button in the bottom left hand corner of the screen. 

Step 2: Open the Accounts option

 Step 3: In Accounts click on Access Work or School then click on the account profile, and finally click on Disconnect.

 Step 4: Next you will need Connect your new account which IS THE SAME EMAIL ADDRESS AND PASSWORD AS BEFORE (username)

 Step 5: You will need to verify your account. Select Text, then select UK +44 and add your mobile telephone number.

Step 6: You will receive a Code to your mobile phone. Input this into the computer / laptop.

Step 7: You will need to Create a 6-digit pin code, then you need to type in your Password.

 Congratulations, you have now set up your new account.

Connecting Office 365 Desktop Applications to your new account


Step 1: Open an Office 365 application like Word, PowerPoint, or Excel.

Step 2: Click on the user icon / profile name in the top right-hand corner.

Step 3: Your Office 365 app will likely have TWO versions of you.

 Step 4: The version you want to Sign out is the one you have used at school until now, for most people in our organisation this will be your email address linked to the Chilton birds. You want to ensure you keep the account that has two letters (probably M followed by the initial of your first name).

Connecting Teams to your new account

Step 1: Open Teams

Step 2: Click on your icon profile in the top right-hand corner of the screen.

Step 3: Sign Out of Teams and close the application.

Step 4: Open Teams again and Sign In with your email address (username) and password.

Please be aware that some files will take time to sync with the new tenant.

All previous posts with and external links will not be carried across to the new tenant, so these will need to be recreated.

Members will be reconnected in a relatively short time period, but they may not be there immediately.

Microsoft Outlook 365 App remove a profile

Step 1: Open Outlook

Step 2: In Outlook, click File Account Settings > Manage Profiles

Step 3: Select Show Profiles.

Step 4: Select a profile, then select Remove.

If you can't start Outlook, you can also access the Show Profiles dialog by typing "outlook.exe /manageprofiles" into the windows 10 search box and pressing Enter.

Note: Outlook may warn you that deleting your profile will remove offline data. You won't lose any information stored in your Outlook Data Files (.pst) or any information stored in your online accounts, for example, Exchange, or Office 365 accounts.

A profile consists of accounts, data files, and settings that specify where your email messages are saved. If you no longer need an Outlook profile, you can delete it. Deleting a profile deletes all email accounts stored in that profile. Any Personal Folders Files (.pst) associated with that profile will remain on your computer, but in order to access that data, you'll have to open the Personal Folders File from within another profile. .